Matthew Guseman
Matthew Guseman has been in the software and customer support industry for 15 years. During this time, he has filled many roles from leading support teams and managing accounts to onsite customer installations. He has extensive experience in implementations, software roll outs, and onboarding new customers in a wide variety of software’s and platforms. Matthew currently oversees the onboarding and support process for Procurant.
Time to Get Paid!
by Matthew Guseman on 11/15/21 12:31 PM
Hi everyone. Today I wanted to briefly touch on a hot topic for all suppliers - receiving your payments. One of the great benefits of Procurant One is the ability to process invoices electronically through the system. It is important to note that while invoices process through Procura …
Where are my PO's?
by Matthew Guseman on 11/8/21 8:31 AM
Hi Everyone. Sometimes, when viewing Purchase Orders, the PO's we are looking for may not be present in our Order List View even though you know the date range is correct. What can be the cause of this? The default view that is displayed is based on the created date of the PO. However …
Why Can't I Send My Invoice
by Matthew Guseman on 11/1/21 3:23 PM
Hi Everyone. Today I would like to talk about reasons you may not be able to send an invoice. Most often, when we receive a call and a supplier cannot send in an invoice, they are usually looking at the invoice. The first thing you will want to do when trying to figure out why you can …
Searching for Invoices
by Matthew Guseman on 10/18/21 10:16 AM
Happy Monday! Here at Procurant, we are always looking to improve usability and customer satisfaction. This week I wanted to point out a new feature enhancement that will help find invoices and their status. Previously invoices were only searchable by invoice number from the Invoices …
Support Experience
by Matthew Guseman on 10/11/21 3:10 PM
Hi everyone. Here at Procurant, we highly value our customers' experience and strive for continual growth, usability, and feature sets that add the most value. One of the most effective ways to gather customer sentiment and valuable information is through a customer survey! Procurant …