Matthew Guseman

Matthew Guseman

Matthew Guseman has been in the software and customer support industry for 15 years. During this time, he has filled many roles from leading support teams and managing accounts to onsite customer installations. He has extensive experience in implementations, software roll outs, and onboarding new customers in a wide variety of software’s and platforms. Matthew currently oversees the onboarding and support process for Procurant.

Posts by Matthew Guseman

How to Submit a Charge

by Matthew Guseman on 2/28/22 10:23 AM

Hi everyone. Today I wanted to touch on charges and how to submit them briefly. Since retailers deal with charges differently, first verify with your buyer how charges need to be added to a PO. The first method of adding a charge is via a line item on the PO. This method requires the …

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Don't Ship too Early!

by Matthew Guseman on 2/14/22 8:30 AM

Hi Everyone. One of the most common mishaps in the order process flow is shipping an order too early. Since the status of an order is seen by your buyer, it is essential to always ship on time. Procurant now has an additional check-in place where it will request you to verify if you a …

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Searching POs

by Matthew Guseman on 1/31/22 11:14 AM

Today, I wanted to touch on a new enhancement that will help quickly identify a PO's basic information when using the search feature. If you are searching for a particular PO/SO, there is now a pop-up box that will tell you some basic information, including the Order Number, Delivery …

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Communicating With Your Buyer

by Matthew Guseman on 1/17/22 10:50 AM

Hi Everyone. Today I wanted to touch on Procurant’s built-in communication feature, which is often overlooked. The Comments feature helps provide and receive updates between a buyer and supplier. To add a comment to an order, follow the instructions below!

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Changing Your Net Terms

by Matthew Guseman on 1/11/22 10:37 AM

Hi Everyone. This week we will be talking about changing your net terms. Your defined net terms determine how long it takes you to receive payment after sending your invoice. Please note that you should only use the net terms negotiated with your retailer to ensure no delays or concer …

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