Why Can't I Send My Invoice

Hi Everyone. Today I would like to talk about reasons you may not be able to send an invoice. Most often, when we receive a call and a supplier cannot send in an invoice, they are usually looking at the invoice. The first thing you will want to do when trying to figure out why you can't send an invoice is to look at the order instead.

When looking at an order, you will see the status and determine if an action needs to be taken. Here are the statuses you will see and how to resolve them: 

Shipped – The buyer needs to receive the order before the invoice can be sent. 

Received exception - Supplier needs to match up the quantity on the order with the received quantity. Once the supplier does the reconciliation, it will put the order in Received reconciled status with a blue dot.

Received reconciled with a blue dot - This is a supplier reconciled order, and the buyer needs to acknowledge the reconcile before the invoice can be sent.

Received reconciled with an orange dot - This is a buyer reconciled order, and you need to acknowledge from the actions dropdown and submit. You should be able to send your invoice after you acknowledge the reconciliation with buyer reconciled orders.

Have a great week!