We're coming up on a year since we started processing orders for Albertsons and MDI. For many of you, that means you are also approaching your first annual subscription renewal with Procurant.
Procurant groups all subscriptions into one of four quarterly periods. For example, if you started on Procurant between July and September you are considered a "Q3" renewal. Most of you are in this group.
Our approach is to notify all customers by email starting 60 days out from your renewal period. We then try to over-communicate and provide increasing levels of detail about your subscription, any outstanding issues and what you can expect in terms of costs. Invoices then start going out — again by email — approximately 30 days in advance of your renewal date.
We understand that this year in particular you might have many changes to your account, and our team is happy to help. Ultimately, we want you successful in your partnership with your buyers! To notify us, email is typically the best option. Either contact support directly (support@procurant.com), or send us a general question or comment at info@procurant.com.
Thanks, and from all of us at Procurant, thank you for your business!